At RoseToy.co, we take pride in providing our customers with fast, reliable, and discreet delivery across the United States and Canada. This Shipping Policy outlines everything you need to know about how your order is processed, shipped, and delivered.
Our mission is simple: 99% of orders ship directly from our U.S. warehouse to ensure that you receive your Rose Toy quickly, safely, and in perfect condition.
🚚 Standard Shipping Times
- United States: 3–7 business days (from the time your order is processed and shipped).
- Canada: 3–7 business days (from the time your order is processed and shipped).
We use trusted courier partners such as USPS, UPS, and FedEx for U.S. deliveries and Canada Post or international carriers for Canadian deliveries.
In rare cases where items are out of stock at our U.S. hub, your order will ship directly from our main fulfillment center. In this situation, delivery may take up to 12 business days.
✅ Good to know: 99% of our products are shipped from our USA stock, meaning you almost always receive your order within 3–7 days.
🏢 Where We Ship From
- Primary Warehouse: United States (main hub for U.S. & Canadian orders).
- Backup Fulfillment Center: Global hub for international and overflow shipments.
We always prioritize shipping from our U.S. warehouse to keep delivery times short and reliable.
🎯 Shipping Destinations
Currently, we ship to:
- All 50 states in the USA (including Alaska and Hawaii)
- All provinces and territories in Canada
Unfortunately, we do not currently offer shipping to other international locations outside North America.
📦 Order Processing
- Processing Time: Orders are typically processed within 24–48 hours (excluding weekends and holidays).
- Once your order has been shipped, you will receive a tracking number by email so you can follow your package every step of the way.
🔍 Tracking Your Order
You can track your order anytime:
- Visit: RoseToy.co My Account – Order Tracking
- Enter your order ID or tracking number to see real-time updates.
If you encounter issues with tracking, please contact our customer support team.
🕒 Estimated Delivery Windows
| Shipping Location | Stock Source | Estimated Delivery Time |
|---|---|---|
| USA (main stock) | U.S. Warehouse | 3–7 business days |
| Canada (main stock) | U.S. Warehouse | 3–7 business days |
| Backup Fulfillment (when U.S. stock unavailable) | Main Hub | 8–12 business days |
🔐 Discreet Packaging
We understand the importance of privacy and discretion. That’s why:
- All orders are shipped in plain, unmarked packaging.
- The shipping label will not mention “sex toys” or “adult products.”
- Your privacy is always respected from checkout to delivery.
🛑 Delays & Exceptions
While we aim to deliver every order on time, certain factors may cause unexpected delays, including:
- Weather conditions affecting courier services
- Customs clearance for Canadian shipments
- Postal service disruptions during holidays
- Incorrect or incomplete delivery addresses
If your package is delayed, rest assured our support team will help track and resolve the issue as quickly as possible.
💳 Shipping Costs
We aim to keep shipping affordable and transparent.
- USA Orders: Free shipping on all orders.
- Canada Orders: Free shipping on all orders.
Note: Prices may vary during promotions or seasonal offers.
💼 Multiple Item Orders
If your order contains multiple items, they may ship separately depending on stock availability. You will receive multiple tracking numbers if this occurs.
🛠️ Out-of-Stock Policy
In the rare event that an item is out of stock in our U.S. warehouse:
- We will automatically ship your order from our main hub.
- Delivery from our main hub typically takes 8–12 business days.
- You will be notified by email if your order is shipping from our backup warehouse.
This ensures that you still receive your item as quickly as possible without needing to cancel or re-order.
📞 Customer Support
If you have any questions regarding your order or shipping, please reach out:
- Email: support@rosetoy.co
- Online: Contact Page
- Hours: Monday–Friday, 9 AM–6 PM (EST)
We aim to respond to all customer inquiries within 24 hours.
📝 Key Takeaways
- USA & Canada Delivery: 3–7 business days on most orders
- Backup Shipping Time: 8–12 business days if U.S. stock is unavailable
- 99% Orders Ship from USA Stock
- Tracking Numbers Provided
- Discreet Packaging Guaranteed
- Customer Support Always Available