Frequently Asked Questions (FAQ) Rose Toy

General Questions

1. What is RoseToy.co?
RoseToy.co is the #1 trusted Rose Toy and adult products store in the USA & Canada, specializing in high-quality, body-safe, and discreetly packaged products. Our mission is to bring satisfaction, privacy, and confidence to every customer.

2. Do you offer discreet packaging?
Yes. All orders are shipped in plain, unmarked packaging with no indication of the product or our store name. Your privacy is always protected.

3. How long does shipping take?

• USA & Canada: 3–7 business days (99% of orders ship from our USA warehouse).
• If an item is out of stock locally: We ship from our main hub, with delivery in about 12 days.

4. Do you ship internationally?
Currently, we focus on the USA & Canada for fast and reliable delivery. For other regions, please contact our support team for availability.

5. How do I track my order?
Once shipped, you’ll receive a tracking link via email.
If you cannot track your order, please login to your account dashboard here: My Account.

6. What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and other secure checkout methods. All transactions are encrypted for your safety.

7. Is it safe to use Rose Toys?
Yes. Our toys are made with medical-grade, body-safe silicone and are CE certified. We recommend cleaning before and after every use.

8. Can I return or exchange a product?
For hygiene reasons, we cannot accept returns on opened products. If your item arrives damaged or defective, contact us within 7 days of delivery for a replacement.

9. Do Rose Toys come with a warranty?
Yes. Most products include a 1-year warranty covering manufacturing defects. Please keep your order confirmation as proof of purchase.

10. How can I contact customer support?
You can reach us anytime:

• Email: support@rosetoy.co
• Live Chat: Available on our website
• Contact Form: Click Here

General Questions

11. Are Rose Toys waterproof?
    Yes, most of our Rose Toys are 100% waterproof, making them safe to use in the shower or bathtub. Always check product details for confirmation.
12. What materials are Rose Toys made from?
    All toys are crafted from body-safe silicone and are free from harmful chemicals such as phthalates.
13. Are Rose Toys safe for sensitive skin?
    Yes. Our medical-grade silicone is hypoallergenic and suitable for sensitive skin.
14. Can men use Rose Toys?
    Yes, many of our toys are designed for all genders and couples.
15. How quiet are Rose Toys?
    Our toys are engineered with low-noise motors to ensure discretion.
16. What is the difference between a Rose Toy and a regular vibrator?
    The Rose Toy uses air suction and pulsation technology for targeted clitoral stimulation, unlike traditional vibrators.
17. Do you offer gift wrapping?
    Currently, we do not offer gift wrapping, but our packaging is always discreet.
18. Is there an age restriction for purchasing?
    Yes, you must be 18+ to purchase from RoseToy.co.
19. Do you provide instructions with the product?
    Yes, each product includes a user manual for safe and effective use.
20. Can I use lubricants with Rose Toys?
    Yes, but always use water-based lubricants to avoid damaging the silicone.

Shipping & Delivery

21. Do you offer free shipping?
    Yes, we offer free shipping on select orders. Promotions may vary.
22. Can I change my shipping address after placing an order?
    If your order has not yet shipped, contact us immediately to update your details.
23. What if I missed my delivery?
    Carriers will usually attempt redelivery or leave a pickup notice.
24. Do you deliver to PO boxes?
    Yes, we can deliver to most PO boxes within the USA & Canada.
25. How do I know if my product is in stock?
    Stock availability is displayed on each product page before checkout.
26. What if my order is delayed?
    Occasionally, weather or logistics can cause delays. Please track your order via your dashboard or contact support.
27. Do you ship during holidays?
    Yes, but shipping may take longer during peak holiday seasons.
28. Can I pre-order items that are out of stock?
    Yes, some products may be available for pre-order. Check product details.
29. Do you ship to military addresses (APO/FPO)?
    Yes, we support shipping to APO/FPO addresses.
30. How are shipping costs calculated?
    Shipping is usually free or flat-rate depending on the order. Additional charges may apply for remote areas.

Orders & Payments

31. Can I cancel my order?
    Orders can be canceled if they haven’t shipped yet. Once shipped, cancellation isn’t possible.
32. Do you charge sales tax?
    Sales tax is applied according to local laws at checkout.
33. Do you offer installment payments?
    Currently, we accept full payment at checkout only.
34. Do you accept PayPal?
    Yes, PayPal and other secure methods are accepted.
35. Can I use multiple discount codes?
    Only one discount code can be applied per order.
36. Why was my payment declined?
    Payments may fail due to incorrect details or insufficient funds. Contact your bank or try another method.
37. Do you offer bulk discounts?
    Yes, wholesale and bulk orders may qualify for discounts. Contact us for details.
38. Can I get a receipt or invoice?
    Yes, receipts are automatically emailed after purchase.
39. What currency do you charge in?
    All prices are listed in USD.
40. Do you offer gift cards?
    Yes, we offer digital gift cards for RoseToy.co.

Product Usage & Care

41. How do I charge my Rose Toy?
    All toys come with a USB charging cable. Simply connect to any USB port.
42. How long does a Rose Toy battery last?
    Most toys last 1–2 hours per charge, depending on usage.
43. How long does it take to fully charge?
    Charging typically takes 90–120 minutes.
44. Can I use the toy while charging?
    No, never use a toy while it is charging for safety reasons.
45. How do I clean my Rose Toy?
    Wash with warm water and mild soap or use a toy cleaner.
46. Can I share my toy with a partner?
    For hygiene reasons, we recommend personal use or using condoms/toy covers when sharing.
47. Do Rose Toys have multiple modes?
    Yes, most come with multiple suction and vibration settings.
48. Will the toy make me orgasm faster?
    The Rose Toy is designed for intense, targeted stimulation, often resulting in faster and stronger orgasms.
49. Can I use it every day?
    Yes, daily use is safe as long as you maintain proper cleaning.
50. Can Rose Toys help with low libido?
    Many customers find them helpful in enhancing arousal and intimacy.

✨ Still have questions? We’re here to help you 24/7. Your satisfaction and privacy are our mission at RoseToy.co.