At Rosetoy.co, we want you to be completely satisfied with your purchase. If you are not happy with your product, we offer a 30-day return or exchange policy. Please follow the guidelines below to ensure a smooth return or exchange process.
Return & Exchange Guidelines
- Contact Us First:
- If you are not satisfied with your product, contact us at service@rosetoy.co.
- Include your order number and describe the issue. Our team will assist you with troubleshooting and provide further instructions.
- Health Considerations:
- Returns are only accepted for items that are brand new and unopened due to health and safety reasons.
Returns & Exchanges Process
- Initiate the Return/Exchange:
- Contact our customer service via email: service@rosetoy.co.
- We will provide you with the return address and instructions.
- Prepare Your Return:
- Attach your order number, email address, and reasons for return or exchange to the return note.
- Include this note with the items being returned to our warehouse.
- Processing Your Return/Exchange:
- We will process your refund or exchange within 7 business days after receiving and confirming your returned parcel.
Important Notes
- Contact Before Returning: Do not return the package to the address on the original package without contacting us first to avoid any unnecessary complications.
- Freight and Customs: Return shipping costs and customs clearance should be handled by you to prevent delays.
Non-returnable & Non-refundable Products
- Sales and discounted items
- Products that have been turned on or used
- Opened underwear or adult products
- Items received more than 30 days ago
Refund Processing Time
- Refunds will be processed within 7 business days after we receive the returned package.
- The refund will be credited to the original payment method. Processing times vary:
- PayPal: 24 hours
- Credit cards: Up to 15 business days
Exchange Policy
- Unshipped Orders: Contact customer service at service@rosetoy.co to replace the products before shipment.
- Signed Orders: Products must meet returnable standards. Contact customer service to obtain the return address.
Shipping Costs
- Shipping costs depend on the logistics company in your area.
- Freight, taxes, and insurance are not refundable.
- Rosetoy.co is not responsible for any return or exchange costs.
- No restocking fee will be charged for product returns.
Contact Us
If you have any questions or need more information about our return policy, please don’t hesitate to get in touch with us. Our friendly and helpful team is here to assist you.
Customer Service Email: service@rosetoy.co
Thank you for shopping with Rosetoy.co!
Need help?
Contact us at service@rosetoy.co for questions related to refunds and returns.